Heartland Municipal Transit Standardizes DER Coverage
A midwestern transit agency rolled out Diversified supervisor training, policies, and mobile access to deliver 24/7 DER coverage for 240 CDL operators.
The Challenge
Heartland Municipal Transit operates 180 buses across five depots with union and city oversight. Policies had not been updated in four years, and DER responsibilities rotated by shift with limited documentation.
- Supervisors lacked consistent training and observation documentation
- After-hours incidents resulted in delayed testing decisions
- Policies did not reflect new Clearinghouse and RTD rules
Our Solution
Diversified refreshed all drug and alcohol policies, delivered DER and reasonable suspicion training, and activated 24/7 emergency response with mobile access for depot leads.
- Created multilingual policy handbooks with acknowledgement tracking
- Certified 62 supervisors through Diversified's virtual training academy
- Implemented mobile workflows so DERs could launch testing from the field
The Results
Transit leadership gained assurance that every shift could initiate compliant testing within minutes. The city's risk management office now receives monthly dashboards on testing activity and policy adherence.
- Reasonable suspicion testing initiated within 30 minutes, regardless of shift
- Policy acknowledgements captured from 100 percent of safety-sensitive employees
- City council received quarterly compliance scorecards for the first time
Key Metrics
“Diversified modernized our policies and trained supervisors so no incident waits for daylight. City hall now sees compliance data they never had before.”
Services Provided
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