Get expert DER guidance in under 60 seconds, 24/7/365. Prevent costly mistakes during critical events.
Contact our testing specialists to learn how we can support your drug and alcohol testing program.
99.9% Uptime
24/7 Support
FMCSA Certified
Diversified Drug Testing
24/7 Emergency Response & DER Support
Small fleets cannot maintain 24/7 compliance staff. Diversified Drug Testing provides expert DER guidance around the clock—preventing costly mistakes during post-accident and reasonable suspicion events.
Compliance emergencies do not occur on a convenient schedule. Post-accident situations at 2 AM on a holiday weekend require immediate expert guidance—not voicemail. Making the wrong decision under pressure destroys insurance claims, triggers federal violations, and creates liability that can threaten your business.
Diversified Drug Testing provides around-the-clock emergency response with live compliance specialists who answer in under a minute. We immediately determine if testing is required, provide real-time guidance on documentation requirements, dispatch collectors from our nationwide network, and document every decision for audit and insurance defense.
For carriers without a Designated Employer Representative (DER) available 24/7, we can serve in that capacity—receiving confidential results, making testing determinations, and ensuring proper protocol is followed regardless of when an incident occurs.
Key Features
Live Compliance Specialists
No voicemail, no call centers—compliance experts answer immediately to guide you through critical decisions.
DER Services Available
When your staff is unavailable, we serve as your Designated Employer Representative to receive results and ensure proper protocol.
Nationwide Collector Dispatch
3,000+ collection locations plus mobile dispatch ensure testing can be coordinated wherever incidents occur.
Complete Incident Documentation
Every call, decision, and dispatch attempt is logged for audit defense and insurance claim support.
Compliance Requirements
Compliance Requirement
DOT regulations require immediate action following accidents and reasonable suspicion observations. Employers must have a Designated Employer Representative (DER) available to make testing decisions and receive confidential results. Key requirements:
- Post-accident alcohol testing within 8 hours; drug testing within 32 hours
- Reasonable suspicion testing as soon as practicable after trained supervisor observation
- DER must be available to receive confidential results and make employment decisions
- All testing attempts and decisions must be documented
Frequently Asked Questions
A DER is the person authorized to receive confidential drug and alcohol test results and make employment decisions based on those results. Every DOT-regulated employer must have a DER. Diversified Drug Testing can serve as your DER when your staff is unavailable.
We dispatch collectors from our nationwide network immediately upon determination that testing is required. In metropolitan areas, collectors typically arrive within 2 hours. Rural or remote locations may require additional time, but all dispatch attempts are documented for compliance.
When testing cannot be completed within required timeframes, proper documentation is critical. We create detailed documentation of all dispatch attempts, collector availability, and obstacles encountered—essential for audit defense and insurance claims.
24/7 emergency hotline access is available to all customers. Consortium members receive discounted pricing on emergency testing coordination and collector dispatch.
Related Services
Diversified Drug Testing
Consortium Membership
Join the Diversified Drug Testing consortium and gain access to DOT-compliant random testing plus exclusive member discounts on DOT physicals, mobile and clinic drug testing, breath alcohol testing, and fit-for-duty evaluations.
Learn more
Diversified Drug Testing
Pre-Employment Drug Testing
DOT regulations prohibit dispatching a driver without a verified negative pre-employment drug test. Access 3,000+ collection locations or schedule mobile testing at your location with MRO-verified results typically within 24-72 hours.
Learn more
Diversified Drug Testing
Post-Accident Testing
Missing post-accident testing deadlines compromises insurance claims and triggers federal violations. 24/7 collector dispatch ensures you meet the 8-hour alcohol and 32-hour drug testing requirements.
Learn more