24/7 Emergency Response & DER Support
Small fleets can't keep a 24/7 compliance desk — but a post-accident at 2 a.m. or a positive result on a Friday can't wait. We're your around-the-clock backup: emergency collector dispatch, plus expert DER guidance on removals, post-accident calls, and reasonable-suspicion procedures.
Our 24/7 emergency response means a real person and a collector are available any hour for post-accident and reasonable-suspicion events — plus DER guidance on removals and Clearinghouse actions when timing is critical.
Compliance emergencies don't keep business hours. A post-accident at 2 a.m., a reasonable-suspicion call mid-shift, a verified positive that lands Friday afternoon — each one starts a clock and a set of decisions most owner-operators and small fleets aren't staffed to handle alone. We're the compliance desk you don't have to build.
Around-the-clock response
When something happens, you reach a real person — not voicemail. We help you determine whether a post-accident test is required, dispatch a collector, walk a supervisor through a reasonable-suspicion procedure, and handle the result the right way — fast, correct, and documented.
DER support when the call is hard
Every DOT employer must have a Designated Employer Representative (DER) — the person who receives results and makes the call to remove a driver from safety-sensitive duty. For a small operation, that's a lot of responsibility with little backup. We support your DER with expert guidance on removals, return-to-duty steps, and Clearinghouse actions, so the decision is made correctly and on time.
Part of your program
This isn't a hotline bolted on from the outside — it's the same team that runs your testing, MRO, and Clearinghouse, so when you call, we already know your program. If you need your DER or supervisors formally trained, see DER Training & Certification.
Key Features
24/7 Live Support
A real person any hour — not voicemail — for post-accident, reasonable-suspicion, and result emergencies.
Emergency Collector Dispatch
Our own collectors across Nebraska and Kansas, with nationwide backup, dispatched when a test is required.
Post-Accident Qualification Help
We apply the 382.303 criteria with you before the window closes.
Reasonable-Suspicion Guidance
We walk a supervisor through the procedure so the determination and test hold up.
DER Decision Backup
Expert guidance on removals, return-to-duty, and Clearinghouse actions.
One Team, Your Whole Program
The same people who run your testing, MRO, SAP, and Clearinghouse answer the call.
Compliance Requirements
Compliance Requirement
The DER role — 49 CFR 382.107
Every DOT-regulated employer must designate a Designated Employer Representative — an employee authorized to receive test results and take immediate action to remove a driver from safety-sensitive functions. That responsibility stays with the employer; we provide the expertise and around-the-clock support behind it.
Time-sensitive decisions
Post-accident windows (8 hours for alcohol, 32 for drugs), reasonable-suspicion procedures, and immediate removal after a positive or refusal all demand prompt, correct action. Our 24/7 support helps you meet them.
Clearinghouse actions
Verified violations and return-to-duty status must be reported to the FMCSA Clearinghouse. We coordinate those actions as part of your program.
Frequently Asked Questions
The DER is the employer's authorized person who receives test results and takes immediate action to remove a driver from safety-sensitive functions. Every DOT-regulated employer must have one. We provide the 24/7 expertise behind the role.
The DER must be your designated person, but we provide around-the-clock support and expertise so the calls get made correctly — removals, return-to-duty, post-accident determinations, and Clearinghouse actions.
Post-accident events, reasonable-suspicion situations, and verified positives or refusals — anything time-sensitive where a wrong or late decision creates a violation.
Yes — around the clock. You reach a real person, not voicemail, and you get a collector dispatched when a test is required.
Yes. We walk you through the 49 CFR 382.303 criteria before the testing window closes, so you test when required and don't test when you shouldn't.
This is ongoing 24/7 support and response. DER Training & Certification is the formal course that meets DOT's training requirement for your Designated Employer Representative.
Related Services
C/TPA & Consortium Program
Diversified Drug Testing is your Consortium/Third-Party Administrator — we run your entire DOT drug and alcohol program. Random pool management, every test type collected by our mobile team across Nebraska and Kansas or in-clinic, plus MRO, SAP, and DER support. $129/year per company.
Pre-Employment Drug Testing
A driver can't perform safety-sensitive functions until you have a verified negative pre-employment drug test (49 CFR 382.301). Test at our clinics, on-site with our mobile collectors across Nebraska and Kansas, or at a partner site nationwide. MRO-verified. $75 clinic / $95 mobile.
Post-Accident Testing
When an accident happens, the clock starts: DOT requires alcohol testing within 8 hours and drug testing within 32 (49 CFR 382.303). Our 24/7 dispatch and our own collectors across Nebraska and Kansas get a driver tested — and every attempt documented — so you meet the window and stay defensible.
You don't have to staff a 24/7 compliance desk — we're it. Post-accident, reasonable suspicion, or a positive result, call us any hour.
Contact our testing specialists to learn how we can support your drug and alcohol testing program.
- C/TPA Program Administration
- 24/7 Post-Accident Response
- 3,000+ Testing Sites Nationwide